TERMS & CONDITIONS

NO PET IS 100% RISK FREE

While incidence with our pet treats are extremely rare, we do not claim our treats are risk free. While our bone products are not cooked, like a raw bone they can still present a small hazard. Some treats may present a small chocking hazard just like food can to humans. We highly advise monitoring your dog when eating treats and bones to understand their eating habits and to choose treats accordingly. You agree when purchasing all Drool Pet Co. products that you do so understanding the risk of feeding them to your dog and do not hold Drool Pet Co. responsible or accountable for your decision to feed/use our treats/bones/dog food.

RETURN SHIPPING POLICY

The following terms and conditions of sale are provided to provide our customers with a clear understanding of our payment, delivery and return policies.

IMPORTANT NOTICE: 

DELIVERY DAY: Drool Pet Co. will deliver the next day after your order is placed in Cairns (mon-fri) (if we are unable to do this you will be notified by text or email) and your delivery will likely be rescheduled to the day after. Drool Pet Co. deliver every Thursday to the northern beaches/Redlynch areas. In addition, we make fortnightly deliveries to the Tablelands and Port Douglas. Moreover, be sure to check on facebook & Instagram for these delivery schedules. Please thaw all raw dog food in the refrigerator and use within two days.

Our regular delivery schedule has not changed.  If you are a regular customer and notice that your delivery day is different please note that our order desk may manually adjust the order day & date to the regularly scheduled day upon processing.  Your patience is appreciated.

Satisfaction Guarantee & Order Returns for Online Orders

Drool Pet Co. promises 100% Satisfaction Guarantee on all of our Products that are purchased through our online store. We proudly offer you a risk-free transaction. To apply for a return please contact our order desk at 0401866420 or by email – orders@droolpetco.com  We require the following information : 1) Contact Details (Name, Email, Phone, Address) 2) Order Invoice # 3) Product(s) you are requesting to be returned 4) production and/or batch code numbers of returning product 5)reasons for return. Pick-up returns are subject to a delivery surcharge unless the return is coordinated to be picked-up with the receipt of a new order. Once a return is received we will provide a full refund to the credit card on file, or if the order was paid via e-transfer, cash or debit we will provide a store credit.

Credit Cards

We accept all major credit cards Drool Pet Co. does not impose a surcharge for credit card purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address, postal code and phone number your credit card bank has on file for you). Incorrect information may result in a credit card decline or payment gateway error. Your credit card will be billed upon the placement of your order.  Transactions will be processed in the currency of the country designated by the delivery address.

Add-On Orders

We will gladly be able to make changes to our your order if the request is made before the online order deadline. Order deadline is approximately 24 hrs from time of delivery. If an add-on order is received past the order deadline we will try to fulfil this request however we cannot guarantee that it will be shipped with your order. Add-on orders may also be subject to additional shipping fees.  Please call 0401866420 our order desk to have shipping fees adjusted.

Out of Stock items & Back Orders

We do our best to ensure our online store inventory is accurate. If an item is out of stock, you will only be charged for products contained in a given shipment, plus any applicable shipping charges. We do not accept backorders.

Acceptance of Order

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Drool Pet Co. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Cancellation of Order

You may cancel your order at anytime by making an email request to orders@droolpetco.com or by calling our order desk at 0401866420. Please have your customer name, email address, invoice number and order total available for us.

Order Errors & Breakages

If there is an error on your order please let us know within 24 hours of receiving your order and we will remedy the problem. Please report any breakage within 72 hours by sending the following information to orders@droolpetco.com   To provide a credit for breakage we require the following; 1) your order number, 2) a list of the damages, 3)pictures of the damages, 4) the production and batch date number found on the product. Once the above information is received, we will add a credit on your account, which you can apply to a future order.

Shipping Date & Time

Our online store will assign the next available shipping date to your order based on your shipping postal code. We cannot guarantee our delivery times as our delivery routes are subject to; weather, traffic and unforeseen delays.

Changing your order date

If you would like your order to ship on another available date to your area, please add information in the notes section at the checkout. Requested changes to your shipping date are not guaranteed unless you have received confirmation of your request by our order desk or by email correspondence.

Orders left Unattended

Drool Pet Co. strongly encourages our customers to be home to accept delivery of their Drool Pet Co. orders in Cairns if not please leave out an esky with ice/blocks. If no one is home to accept delivery of the order, our delivery driver will leave the order at your residence. If an order in not pre-paid we will not make delivery of the order. You may be responsible for any applicable delivery fees if we are required to make a second delivery attempt. Please note: We are not responsible for orders left unattended that are damaged, destroyed or stolen.

 Trademark and Copyright

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Drool Pet Co., Copyright © 2017, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other conditions.

We reserve the right to make changes to this site and these Conditions at any time.

TERMS AND CONDITIONS

Terms and Conditions for Drool Pet Co.

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, droolpetco.com accessible at www.droolpetco.com

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Drool Pet Co. and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

• publishing any Website material in any other media;

• selling, sublicensing and/or otherwise commercializing any Website material;

• publicly performing and/or showing any Website material;

• using this Website in any way that is or may be damaging to this Website;

• using this Website in any way that impacts user access to this Website;

• using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

• engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

• using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Drool Pet Co. may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Drool pet Co. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Drool Pet Co. reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Drool pet Co. express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Drool Pet Co., nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Drool Pet Co., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Drool Pet Co. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Drool Pet Co. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

Drool Pet Co. is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Drool Pet Co. and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Australia for the resolution of any disputes.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Drool Pet Co.

info@droolpetco.com

0401866420

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OPENING HOURS

MONDAY – FRIDAY

8:30am ~ 5:30pm

SATURDAY – SUNDAY

By appointment

CURRENTLY WE ARE DISTRIBUTING RAW DOG FOOD/BONES/TREATS IN CAIRNS, FNQ. ALL TREATS/ACCESSORIES SHIPPED AUSTRALIA WIDE