TERMS AND CONDITIONS
Reservations are made to plan for sitter availability and therefore Drool Pet Co. requires a reasonable amount of notice. For all new clients a meet and greet will be arranged so we can meet yourself and your pets and go over all you and your pets needs. Please be mindful of holiday periods when booking, these are our busiest times and can get booked out quite quickly. Clients returning home early or departing later than the reservation will be required to pay in full the reservation amount of time, regardless of whether Client returned home early or departed later than the prior reservation schedule. No amount of money will be refunded to Client for early returns to home or late departures from home by Client after a reservation date has been agreed upon.
A week before your holiday Drool Pet Co. will send an invoice via email; confirmation of booking will be confirmed once payment has been received.
If you need to cancel any of our services we require 24 hours notice, in advance or the full service fee will apply.
All reservations and services will be confirmed upon payment prior to service commencement.
20% surcharge on all Queensland public holidays. All deposits for these holidays are non-refundable. Drool Pet Co. is operational on all public holidays.
In the event of a cyclone, all reservations will be cancelled and emergency contacts provided by owner will be notified.
If wanted Drool pet Co. loves taking and sending pictures to owners while they are on holiday or just at work. Please notify us if you do not wish you pet’s photos to be used by us on our social media.
All dogs are walked on leash at all times. Drool Pet Co. does not do group walks. All dogs must be lead trained and adhere to basic commands. Whilst in the care of Drool Pet Co. all dogs must have up to date treatment for ticks and fleas, be registered with the local council, and all vaccinations up to date.
Drool Pet Co. will not be liable for any animal(s) that instigate fights with other animals or is injured by another animal while in Drool Pet Co’s care. This includes, but is not limited to, medical attention to people, emergency or veterinary care (including acts of nature, encounters with wild animals, etc.) Or any injury caused by Clients dog(s) toward property, animals and people while in the care of Drool Pet Co. Drool Pet Co. will take all appropriate actions to ensure that client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove client’s animal(s) from any animal fight.