WHAT COURIER DO WE USE?
Australia Post, Fastway Couriers & Sendle.
WHEN WILL MY ONLINE ORDER BE SHIPPED?
We try our very best to get your doggo’s treats shipped as soon as possible! Drool Pet Co. operates 8:30am – 5:30pm (EST) Monday – Friday in Cairns, Queensland, Australia. Generally, your order will be dispatched within 1-2 business days. Once your order has been dispatched you will receive a completed Drool Pet Co. email. Also an email with your tracking number.
HOW MUCH DOES SHIPPING COST?
$10 flat rate shipping Australia wide on orders under $99. Drool Pet Co. offers free shipping on all orders above $99!
We offer next day delivery in Cairns from Monday to Friday. (if we are unable to do this you will be notified by text or email) and your delivery will be rescheduled to another day. No home deliveries on public holidays.
Drool Pet Co. deliver every Thursday to the northern beaches/Redlynch areas. In addition, we make monthly deliveries to the Atherton Tablelands, the first week of the month on the Wednesday. Moreover, be sure to check on facebook & Instagram for these delivery schedules.
Our regular delivery schedule has not changed. If you are a regular customer and notice that your delivery day is different please note that our order desk may manually adjust the order day & date to the regularly scheduled day upon processing. Your patience is appreciated.
We cannot guarantee a specific time for raw dog food deliveries due to increased customer base in Cairns. Please leave out an esky with ice if you are not going to be home, or place your order the day before when you know someone will be home. Furthermore we can deliver to your work, if this suits.
when your order has been delivered, you will receive an order completed email from us.
If you have any questions regarding shipping and delivery we haven’t answered, please contact us!
Drool Pet Co.